Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the HandysCompany website, mobile application, or any associated service platform operated by TapnHome Service Private Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must refrain from using our services.

2. Services Description

HandysCompany operates an ecosystem providing on-demand home maintenance, repair, electrical, plumbing, carpentry, appliance service, and deep cleaning services across Bihar, India. We connect customers with background-verified, skilled technicians and professionals to deliver quality home care.

3. Membership Terms

HandysCompany offers a premium Home Protection Membership designed to lower your home care expenses:

• Pricing & Duration: The membership is priced at ₹699 for a validity period of 6 months from the date of activation.
• Free Labour: Members receive 100% FREE labour charges on all covered maintenance and repair services during their active membership term.
• Visit Charge: A standard nominal Visit Charge applies per technician visit to cover transport and initial diagnosis.
• Materials & Spare Parts: Spare parts, replacement hardware, paints, chemicals, or consumables are not covered under free labour and will be billed separately at standard market MRP rates.

4. Payment Policy

All prices listed on HandysCompany are in Indian Rupees (INR). Payments can be completed online via UPI, Credit/Debit cards, Net Banking, or via Cash on Service (COS) upon satisfactory completion of work. Official digital invoices will be generated for every transaction.

5. Cancellation & Refund

Service bookings can be cancelled free of charge up to 2 hours before the scheduled time slot. Cancellations requested within 2 hours of technician arrival may incur a minimum dispatch fee. Membership subscriptions (₹699) are eligible for a full refund within 48 hours of purchase, provided no service order or inspection has been initiated under the membership.

6. User Responsibilities

Users must provide accurate address and contact details, ensure safe working conditions at the service venue, allow reasonable access to electricity/water required for service execution, and inspect completed work prior to confirming technician departure.

7. Technician Code of Conduct

Every HandysCompany technician is subject to identity verification and professional background checks. Technicians are strictly instructed to wear proper uniforms, display company IDs, respect customer privacy, strictly avoid unauthorized premises access, and follow safety protocols.

8. Limitation of Liability

HandysCompany shall not be liable for pre-existing structural issues, improper pre-installed wiring or piping, or third-party appliance failures not directly caused by our technician work. Our maximum aggregated liability for any proven claim shall not exceed the service fee paid for that specific job booking.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal dispute or proceeding arising under or in connection with these terms shall fall under the exclusive jurisdiction of the courts in Bihar, India.